Official Terms & Legal Policies

Introduction

Welcome to HasVolt, a professional electrical services brand operated by Hasan Smart Electrical Solutions ("HSES", "we", "us", "our"). By accessing our website, requesting a quotation, booking a service, or communicating through our official channels (website, WhatsApp, phone, or other official HasVolt contact points), you agree to these Terms & Conditions.

Booking & Service Requests

• • All service requests are subject to technician availability.
• • Bookings can be made through the website, WhatsApp, phone, or other official HasVolt channels.
• • Complete address and work details may be required before technician dispatch.
• • HasVolt reserves the right to accept or decline any booking, including outside officially listed service areas.

Inspection & Quotation

• • A site/visual inspection may be required before a final quotation is issued.
• • Prices shown on the website are starting prices unless otherwise stated ("Starting From ₹X").
• • Final cost depends on site conditions, material requirements, and actual work scope discovered during inspection.
• • No additional work will be performed without customer approval.
• • The ₹199 inspection charge is waived if the customer proceeds with the recommended repair/service.

Pricing & Payment

• • Labour and material charges are calculated separately unless mentioned otherwise.
• • Repairs, Installation & Small Local Services: Zero advance — payment is due after service completion.
• • Project Work: An advance of 20–40% is payable before work commences, based on project type, size, and site situation, as confirmed in the project quotation.
• • Material Advance: Where HasVolt sources materials on the customer's behalf, 100% of the material cost is payable before procurement. This is separate from, and in addition to, the labour advance.
• • Digital payments, bank transfer, and cash may be accepted. GST invoice provided where applicable.
• • Emergency/after-hours visits carry a separate surcharge, communicated before dispatch.

Customer Responsibilities

• • Provide safe access to the work area and inform technicians about any known electrical hazards.
• • Ensure pets and children remain away from the work area during service.
• • Verify completed work before the technician leaves the site.
• • Provide accurate site/property information for accurate quotation.

Cancellation & Rescheduling

Bookings may be cancelled free of charge before technician dispatch. Emergency bookings may carry a cancellation charge once a technician has been deployed. Rescheduling is subject to availability. For Project Work, cancellation after advance payment is subject to the cancellation terms specified in individual agreements.

Emergency Services

Emergency response time depends on technician availability, distance, traffic, weather, and local conditions. Estimated arrival times (e.g. "30-minute priority dispatch") are targets, not guarantees, and may vary based on these external factors.

Service Areas

Local Services (repairs, installation, emergency) currently operate within officially listed service areas in Delhi NCR and select Bihar districts. Project Work is accepted PAN India, subject to project scope, location accessibility, and resource availability.

Website Information

All information, pricing, and availability shown on the website may be updated without prior notice. Images are for illustration purposes and may not represent the exact materials used in every project. Pricing calculators provide indicative estimates only.

Intellectual Property

The HasVolt name, logo, website content, graphics, and branding are the intellectual property of Hasan Smart Electrical Solutions. Unauthorized copying, distribution, or commercial use is strictly prohibited.

Limitation of Liability

HasVolt is responsible only for work directly performed by its authorized technicians. We are not liable for hidden electrical defects, existing damaged wiring, power supply interruptions by utility providers (DISCOM), or losses beyond the direct scope of the service.

Privacy

Customer information is handled strictly according to the HasVolt Privacy Policy and is used only for providing services, support, and legal compliance.

Changes to Terms

HasVolt may revise these Terms & Conditions from time to time. Updated versions become effective immediately upon publication on the website. Continued use of our services after any update constitutes acceptance of the revised Terms.

Governing Law

These Terms & Conditions are governed by the laws of India. Any dispute shall be subject to the jurisdiction of the competent courts where Hasan Smart Electrical Solutions is registered.