Payment & Refund Policy

Overview

This Payment & Refund Policy explains how payments, quotations, cancellations, and refunds are handled for services provided by HasVolt (operated by Hasan Smart Electrical Solutions). By booking a service, you agree to this policy.

Service Inspection Charges

• • A standard inspection/visit charge of ₹199 applies for diagnostic visits.
• • This charge is communicated before technician dispatch.
• • The inspection fee is waived if the customer proceeds with the approved repair/service.

Quotations & Pricing

• • Website prices are starting prices unless otherwise mentioned ("Starting From ₹X").
• • Final quotation is prepared after site inspection/assessment.
• • No additional work will be started without customer approval.
• • Project Work quotations (BOQ estimates) are indicative until confirmed by physical site inspection.

Material Payments

If electrical materials are required:

• • The customer may arrange their own materials, or
• • HasVolt can arrange genuine branded materials upon request.
• • Where HasVolt sources materials on the customer's behalf, 100% of the material cost is payable before purchase — this is separate from, and in addition to, any labour advance.
• • Material charges are billed separately unless specifically included in the quotation.

Refund Policy

Refunds may be considered when:

• • Payment is collected by mistake.
• • Service cannot be delivered due to reasons within HasVolt's control.
• • A duplicate payment is received.

Approved refunds are generally processed through the original payment method, within a reasonable processing time.

Non-Refundable Charges

The following are generally non-refundable once utilized:

• • Completed labour & Installed materials
• • Special order items (materials sourced specifically for a project)
• • Emergency dispatch charges, once a technician has been deployed
• • Inspection/visit charges, once the visit has been attended (unless waived)

Cancellation Policy

• • Customers may cancel before technician dispatch, normally without additional charges.
• • Cancellation after dispatch may attract applicable visit or emergency surcharge.
• • For Project Work, cancellation after advance payment is handled per the individual project agreement — material advances already paid for procured items are generally non-refundable.

Failed Visits

If work cannot proceed due to reasons beyond HasVolt's control, such as:

Applicable visit charges may still apply.

Billing Disputes

If you believe there is an error in your invoice or BOQ estimate, please contact HasVolt within a reasonable time after service completion or quotation issuance. We will review the matter and provide clarification or correction where applicable.

Service Suspension

HasVolt reserves the right to suspend or refuse future services in cases involving unpaid invoices, fraudulent activity, abusive behaviour, or repeated violation of company policies.